Hotel Classification Level’s of Service?

by · April 9, 2024

"Krabi Phu Pranang Resort And Spa"There are mainly three types of level of service: excellent customer service, acceptable customer service, and poor customer service. When the expectation is lower than perception (E More customer loyalty would bring a good reputation in industry and keep a large number of customers. It could be an excellent service and has positive impact on hotel complex. Customer expectation is what they want to get while customer perception is what they really feel. With customer satisfaction, they are delight and be a member of re-booking guest. This could help hotel build up competitive advantages. Every service could have large impact on hotel complex. When the expectation is higher than perception (E>P), it means customer get more than they wish. If there is no promotion or development implemented, the better service the hotel‘s competitors provide would take more market share in the future. The hotel complex could satisfy customer and maintain its customer, revenue, profit and market share in short term. This would bring increasing revenue and profit and finally taking more market share. When the expectation is equal to perception (E=P), it is known as an acceptable customer.

Tags:

You may also like...

Blog Stats

  • 3,841 hits

RSS Kao Ded feed