“Crown Lanta Resort And Spa”: Are You Ready For A good Factor?

Dear Maydavid1234, We thank you for taking the time to review your recent stay at Amari Koh Samui – sneak a peek here – . It is very unusual for to receive such feedback and even more so concerning thereby. Thank you again for having shared your review with us and we truly hope that you have made the most out of your time on Samui, despite the shortcomings you experienced with us. We understand that your stay was not to your expectations and would like to make amends. We can assure you that proper care will be taken in resolving all the issues that you have raised. Finally, we regret hearing about the situation with our sun-beds. It is disappointing to learn that we were not able to meet your expectations and we apologize for the inconveniences you experienced. Great care has always been emphasized by Amari to provide the best guest experience and your feedback will help us ensure the quality of both our product and standards of service. Your concerns have all been well-noted and relayed to the concerned head of departments. As well, we are dismayed to hear about what transpired with your second room and regret to have not been able to resolve the situation to your liking. We can only hope that you will allow us another opportunity to show that the level of service you encountered was not up to our usual high level of standards. We are sorry to hear about your interaction with our staff, particularly in regards with the breakfast, and of your issues with your initial room.